Who we are
These terms are an agreement between you and Innov8ive Labs, LLC, an Ohio limited liability company trading as Innov8iveLabs, registered agent United States Corporation Agents, Inc., 1991 Crocker Road #600-755, Westlake, OH 44145, USA. Reach us at contact@i8l.tech.
By using any of our sites, apps or services, or by paying for a subscription, you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
How this agreement fits together
These master terms apply to everything we make. Each product also has a short schedule on its own site covering what is specific to it, such as what the service does, what it stores and how long it keeps it. A schedule adds to these terms rather than replacing them.
Where two documents disagree, the more specific one wins, in this order:
- a signed agreement between us, if one exists
- the product schedule
- these master terms
The products these cover
- valid8, clip compliance review (formerly clipcleared)
- gener8, spec-driven content generation
- investig8, buyer research and outreach
- memsync, memory sync for claude-mem
- lodestar
- ClickPad
This page also governs your use of i8l.tech and the public websites under it.
Accounts
You must be at least 18. Give accurate details, keep your password and API tokens to yourself, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under your account.
An account is for one person or one organisation. Do not share one login across people who should each have their own.
Acceptable use
- Do not interfere with a service, probe it for vulnerabilities without our written permission, or try to reach data that is not yours.
- Do not place a disproportionate automated load on it.
- Do not use it to break the law or to infringe anyone's rights.
- Do not resell or redistribute a service as your own without a written agreement with us.
If you believe you have found a security problem, tell us at contact+security@i8l.tech. We will not pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.
Subscriptions, billing and renewal
Paid products state their price on their own site. Unless the schedule says otherwise, subscriptions are billed monthly in advance and renew automatically until cancelled.
There are two ways you may be billed, and which one applies depends on where you subscribed:
- Through us, on the web, where payment is handled by Stripe. We do not see or store your card number.
- Through Apple, where you subscribed inside one of our iOS apps. Apple takes the payment, holds the payment relationship, and applies its own terms. We receive the fact of the purchase and its status.
Prices exclude tax unless stated, and you are responsible for any tax that applies where you are.
We may change prices. Existing subscribers get at least 30 days' notice by email before a change takes effect, and cancelling before it does means you are never charged the new price.
If a payment fails, the subscription goes past due. Stripe retries over the following days and access continues while it does. If it still has not gone through after that, access to the paid service stops.
Free trials
Where a product offers a trial, it runs for the period stated in its schedule and does not ask for a card. Nothing is charged automatically when a trial ends. The service simply stops until you subscribe, and your data is kept as described below.
Cancelling and refunds
You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
If you subscribed through us, cancel from your account page. We do not refund partial months by default. If something went wrong on our side, write to us and we will put it right.
If you subscribed through an iOS app, the subscription is managed in your Apple ID settings, and that is the only place it can be cancelled. We cannot cancel it for you and we cannot refund it, because we never took the payment. Apple handles refund requests under its own policy. Deleting your account with us does not stop an Apple subscription, so cancel it with Apple as well or you will keep being charged.
What happens to your data when you stop
After a subscription ends we keep the data stored for it for 30 days, so you can come back or export it, and then we delete it. We email you before that deadline passes. Subscribing again before the deadline keeps everything.
A product schedule may set a shorter period where the data is more sensitive. It does not set a longer one.
You can ask us to delete your account and its data at any time, and we will do it rather than wait out the 30 days.
Your content stays yours
You keep ownership of everything you put into our services. You give us only the permission we need to run the service for you: to store your content, process it, and show it back to you.
We do not sell your content, and we do not use it to train machine learning models. Where a product sends your content to a third party in order to work, its schedule and our Privacy Policy say so plainly and name who.
Availability and changes
We work to keep these services running, but we do not promise they will be uninterrupted or error free, and we may take them down for maintenance.
We may add, change or remove features. If we discontinue a paid product altogether we will give you reasonable notice, stop billing you, and give you a way to export your data before it goes.
Suspension and termination by us
We may suspend or close an account that breaks these terms, that is not paying for a paid service, or that puts the service or other users at risk. Except where the law or the seriousness of the breach makes it impossible, we will tell you first and give you a chance to fix it.
Published analysis is analysis, not advice
We publish teardowns and technical write-ups, and some of our products produce assessments of content. These reflect our reading of the material available at the time and are provided for information. They are not legal, financial or professional advice, and they are not a guarantee of any particular outcome. Decisions you make on the strength of them remain yours.
The services are provided as they are
To the fullest extent the law allows, our services and websites are provided without warranties of any kind, including fitness for a particular purpose. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury or fraud.
Limit of liability
To the fullest extent the law allows, Innov8iveLabs is not liable for indirect or consequential loss, lost profits, or lost data arising from use of our services or websites.
Our total liability for any claim is limited to the amount you paid us for the product in question in the 12 months before the claim arose, or 100 US dollars if you paid us nothing.
Links out
We link to other sites where it is useful. We do not control them and are not responsible for their content or their privacy practices.
Privacy
How we handle personal information is set out in our single Privacy Policy, which covers every product and forms part of these terms.
Governing law
These terms are governed by the laws of the State of Illinois, USA, and the courts of Illinois have exclusive jurisdiction over any dispute arising from them.
Changes to these terms
We may update these terms. The effective date at the top changes when we do. For changes that materially reduce your rights we will email account holders at least 30 days beforehand. Continuing to use a service after a change means you accept the updated version.
Contact
contact@i8l.tech, or write to Innov8ive Labs, LLC, c/o United States Corporation Agents, Inc., 1991 Crocker Road #600-755, Westlake, OH 44145, USA.